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Topic: «Client Installation Problems»
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Alan Byrne
User profile Posts: 7 Joined: 05/04/2011 |
Hi, I have deployed the DeviceLock client to approx 100 computers but two are giving me the same installation issues.
I tried installing from the enterprise manager and also locally using trh msi file but I just get the below logs in the event viewer, I have checked the 4 services (server, terminal services, remote registry and RPC) required are running on the machine, both are Win XP SP3 32bit. The description for Event ID ( 260 ) in Source ( Device Lock ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: PrepareDeviceDriverHook - The system cannot find the file specified. (2). |
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| Posted: 05/26/2011 17:39:00 | |||
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Jennifer Bousquet
Technical Support Engineer Editor User profile Posts: 370 Joined: 07/20/2006 |
What version and build of DeviceLock have you deployed?
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| Posted: 05/26/2011 18:00:12 | |||
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Alan Byrne
User profile Posts: 7 Joined: 05/04/2011 |
This occurs on both 7.0.1.29555 and 7.0.2.31230 | ||
| Posted: 05/26/2011 18:19:09 | |||
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Jennifer Bousquet
Technical Support Engineer Editor User profile Posts: 370 Joined: 07/20/2006 |
Forwarding to Technical Support. | ||
| Posted: 05/26/2011 19:29:34 | |||
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dl-support
User profile Posts: 7 Joined: 12/17/2009 |
We have a customer with the same problem.
What caused this problem? Please teach someone. |
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| Posted: 03/13/2012 12:07:26 | |||
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Ekaterina Vavilova
Technical Support Engineer Editor User profile Posts: 572 Joined: 06/27/2007 |
The above problem has been fixed in DeviceLock version 7.1.31981. | ||
| Posted: 03/13/2012 16:04:44 | |||
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dl-support
User profile Posts: 7 Joined: 12/17/2009 |
The customer is using 7.1.32564 of the Japanese versions.
There is a point different from this problem only by one point. The customer is not using DLEM. The customer is deploying msi by using Group policy. |
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| Posted: 03/14/2012 04:15:55 | |||
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Ekaterina Vavilova
Technical Support Engineer Editor User profile Posts: 572 Joined: 06/27/2007 |
We would recommend to use more recent Japanese version (e.g. 7.1.35677) suggested in Ticket #20837. | ||
| Posted: 03/14/2012 17:53:38 | |||
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dl-support
User profile Posts: 7 Joined: 12/17/2009 |
If a problem is corrected in 7.1.31981, it should not occur in 7.1.32564.
Is it really corrected in 7.1.35677? |
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| Posted: 03/15/2012 05:41:26 | |||
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Ekaterina Vavilova
Technical Support Engineer Editor User profile Posts: 572 Joined: 06/27/2007 |
We have fixed another installation issue in later than 31981 build.
We periodically solve 1-2 installation issues with each new build, so the problem of yours might be fixed with this version too. |
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| Posted: 03/19/2012 13:42:41 |
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